No Emails in “Inbox” when you open Outlook in Offline mode!!

November 16th, 2007 |sunieet | 5,535 views | Ms Office, Tips and tricks | Comments (5)

Have you ever had experience this kind of issue? You can access and see emails in your InBox when you are in Online Mode in Outlook but the emails vanish, when you are trying to access Outlook in Offline Mode.

I have come across this kind of issue while troubleshooting a customer’s issue remotely. I can see the emails in Inbox when I open Outlook in Online mode but no emails when I am in Offline mode. Surprisingly, I can see emails in other folders like Deleted Items, Sent Items etc… folders in Offline mode. Googled for the issue for couple of hours but no go. Created a new profile, OST but cannot find a resolution. Finally got a solution. You may try the following steps, if you would come across this kind of issue.

- Open Outlook in Online Mode.
- Check the Offline Folder Settings (Tools > Synchronize > Offline Folder Settings) and make sure all the options are selected like Inbox, Sent Item…..
- If you find all options are selected. Create a Temporary Personal Folder.(File > New > Personal Folder File)
- Now try to move all the email from Inbox folder to the Temporary Inbox folder. You must find there will be a corrupt email, which is causing the issue.
- If the email is not necessary, delete it and revert the emails to Inbox from the Temporary PST Inbox folder.
- Close Outlook.Now open Outlook in Offline mode, you can see you are emails.

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There Are 5 Responses So Far. »

1. 

   Comment by Silki Garg on 16 November 2007:

   Nice clean blog template.
   I just thought to let you know that the bullets in the list in the sponsors section on your side bar are off aligned, when I view them in Firefox. May be you want to correct that in your template.
2. 

   Comment by Ajay M on 17 November 2007:

   @ Silki,

   Thanks for the feedback. I have corrected the issue and it seems to be Ok now.
3. 

   Comment by Alex Krenvalk on 14 October 2008:

   In this situation i advise-opening ost file,was developed to open *.ost files and convert them to *.pst format,permit to open *.ost files and convert them into *.pst files, that can be opened by any program, compatible with Microsoft Outlook email client,allows opening ost files and to store your personal data independently from Microsoft Exchange Server, it is very important, if you’d like to access your contacts and email archive from outside of your company,convert them to a suitable format, that can be read by other email clients,extract the files in *.vcf, *.eml and *.txt formats.
4. 

   Comment by Mark on 19 November 2008:

   Hi,
   Thank you for all the useful information on your blog. I have read many of your posts and they are good. keep up the good work. I was actually browsing ebooks related blogs. I will tell my friends to visit your blog and read the information on your blog.
   Thank you.
   Mark
5. 

   Comment by lida on 2 February 2009:

   thx man

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